FOR PRIVATE CUSTOMERS ONLY
The following terms and conditions apply to the purchase of products displayed on the website www.muubs.com that is owned and maintained by:
DK - 7400 Herning
Cellphone: +45 40 22 02 22
How to purchase from www.muubs.com:
1. Find the items you want and place them in your shopping basket.
2. Read and accept our terms and conditions.
3. Enter your customer information and, if needed, a different delivery address
4. Make sure all information is correct and click confirm
5. Enter credit card information and confirm your purchase
6. You will then receive a receipt to your mail address.
7. Your order is received and processed at www.muubs.com
Note: The acquisition with MUUBS A/S is not binding until you have received an order confirmation.
If you have any requests on items, comments etc., please do not hesitate to contact us via:
Phone: +45 40 22 02 22 from Monday to Thursday from 2 pm to 4 pm, Central European time or via email: firstname.lastname@example.org
Any additional costs concerning for example freight will not be calculated before the check out process.
You can change the contact in the shopping cart until you accept your order by clicking: “confirm”
You can cancel your purchase within 2 hours of your placing it. You can do this by sending an email to: email@example.com or call customer service on: +45 40 22 02 22 from Monday to Thursday from 2 pm to 4 pm, Central European time.
We accept payments with: Visa / Visa Electron, MasterCard, Maestro and MobilePay. The full amount will be charged on the date of shipment. All prices are including 25% VAT.
All prices are inclusive Danish VAT.
We will process your order as quickly as possible. All orders are packed in our warehouse in Herning within 1-3 business days.
Once your order is placed, we will send you a receipt. Once your package is shipped we will send you an e-mail with the invoice. A tracking number will be provided from the carrier.
Orders to countries outside EU can be subject to additional VAT, import fees and/or charges levied once you’re your package arrives in your country. Fees, dutys etc. must be paid by the recipient.
See delivery information here.
Heavy products and furniture
When ordering furniture and larger items, these will be delivered with special delivery to the curb. You will be contacted regarding the delivery date, so you can be sure to be home on the agreed time of delivery. Be aware that the carrier cannot assist with the movement of goods from curb to the final location.
Read more about delivery prices and terms on the page: Delivery information.
When you receive your MUUBS order, we recommend you to check that the items delivered are consistent with the information on your order confirmation. If you notice any damages or missing items, please contact MUUBS as soon as possible, though latest 2 weeks after delivery.
RETURNS & REFUNDS
When you have made a purchase at www.muubs.com, you have the right to regret your purchase within 30 days by notifying us that you have regret your purchase and then return the item to us.
To withdraw your item you have to inform us about this before 14 days after delivery via firstname.lastname@example.org or by phone via: +45 40 22 02 22 and then return your items within 14 days after you have made your return notice. Please, provide order number in the email subject field.
If you regret your purchase, return your items to:
MUUBS A/S, Orebygårdvej 9, 7400 Herning, Denmark.
When returning your items, you must make sure that the goods are securely wrapped. You are responsible for the package / goods until we receive it at our warehouse. Therefore, we advise you to keep your postal receipt and, if possible, your tracking number.
If you regret your purchase after your product has been delivered, the cost of return is at your own expense.
Mark the package ”Returns” and attach a copy of the purchase invoice as proof that the returned items are purchased from MUUBS A/S
Please note: We do not accept returns that are sent COD.
When we receive a return item we will check its condition and then initiate the refund process. The refund is always transferred back to the same source of payment that you paid your purchase with. Did you, for example pay with credit card, the amount will be refunded to the credit card you used when ordering.
You can lose part of, or the full purchase amount. This happens if the value of the returned item is assessed impaired because:
- the item has been taken into use
- the item is damaged while you had the responsibility for it
- the item has been handled in a different way than necessary to enable you to determine the nature, characteristics and the function of the item.
CLAIMS AND COMPLAINS
Your purchase is covered by the Sale of Goods Act. This means that you can have a faulty product either repaired or replaced, or get a refund or price reduction, depending on the specific situation. Have you received a defect item, you are to immediately contact us by mail: email@example.com with images of the defect and your order number.
You have a two-year warranty on defective goods, and in such cases the purchase price and return costs will be refunded.
Note: Wear, tear or improper use of your MUUBS product will not be designated as a legitimate cause for complaint.
A large part of Muubs’ products are handmade from natural materials. This means that each product is unique, with its own expression. The pictures on www.muubs.com can therefore only be seen as indicative. MUUBS products can vary in texture, size, shape and colour shade, due to the nature of the materials. This is not considered as a reason for complaint. Do you still want to return the item you have received, because the product differs from the images on the website, it can be returned to the MUUBS warehouse with the terms and conditions that you find in the section: Returns & Refunds.
ORD (Online Dispute Resolution)
By justified complaint, we will refund reasonable freight costs. Remember that the goods must always be sent in proper packaging and remember furthermore always to get a postal receipt.
PURCHASING AS A DEALER
It is not possible to use your VAT number when shopping online at the MUUBS webshop. If you wish to shop MUUBS as a dealer, you can contact MUUBS on firstname.lastname@example.org to get a personal login for our wholesale webshop.
We do not guarantee that all shown products on the Muubs web shop are available in stock when you have placed your order.
MUUBS cannot guarantee that the content of the website is at any time free of inaccuracies or typographical errors. We furthermore cannot assure you that all information is up to date. MUUBS may at any time modify the content of this website. Although we always aim to display the correct texts, pictures and prices on the website and webshop, please note that errors may occur.
MUUBS cannot be held responsible for any damages incurred as a result of the use of this website or based on limited or no access to the website. MUUBS cannot guarantee trouble-free, uninterrupted and secure access to the site. We cannot guarantee that the colours on the page are fully equal to the product’s actual colour. This partly depends on the colour calibration on your computer.
To be able to order online on www.muubs.com you must as a minimum submit your:
All personal information stored on this site will be handled with extreme care. Information that has been saved by MUUBS A/S will not be sold, passed on or used for any purpose other than to inform you about exclusive offers or other marketing initiatives in relation to other departments of Muubs. At any time or cause you have the right to know which information about you, we store in our systems.
We register and disclose the personal information necessary to deliver the products to you. You are entitled at any time to know what information is stored about you in our systems. The personal data are registered with MUUBS A/S and are kept for five years after which the information is deleted.
We also collaborate with a number of other companies that store and process data. Companies only deal with information on our behalf and may not use them for their own purposes.
We only collaborate with computer users in the EU or in countries that can provide your information with adequate protection.
If you believe the information is inaccurate, you are entitled to correct them. In some cases, we are required to delete your personal data if you ask for it. For example, if your data is no longer necessary for the purpose we needed it for. You can also contact us if you believe your personal data is being processed in violation of the law. You can write to us at: email@example.com
In case of force majeure, all MUUBS’ obligations will be exposed. Force majeure is in case of war, civil war, revolution, rebellion government measures, strikes, lockouts, blockades, disruption of supply of electricity, telephone or internet, natural disasters or similar events. We will in such circumstances do everything we can to resolve the inconveniences for our customers as fast and entirely as possible.
APPLICABLE LAW AND COMPLAINTS
MUUBS reserves the right to use all legal means against violation of these terms and conditions, including the right to block access to our website. Abuse of the website may result in prosecution.
You are always welcome to contact MUUBS if you have any questions concerning our products, your order, delivery or if you wish to make a complaint about matters concerning our webshop. If you have a complaint, we ask you to contact our online customer service at: firstname.lastname@example.org.
LAW AND VENUE
Purchases of goods on www.muubs.com is subject to Danish law. Any dispute will be settled by Danish courts.
Copyright in the documents that are available on this site (including logos, graphics, text, photos, icons, images, data, software and design) are owned by MUUBS A/S
If you as a consumer need to complain about your purchase, please contact email@example.com. If we are unable to find a solution, please file a complaint with:
Center for Appeals
DK - 8800 Viborg
If you are resident in an EU country other than Denmark, you can appeal to the EU Commission's online complaint portal here.
Terms & Conditons are updated January 2019